Every saree at Sabrang is handpicked and quality-checked before dispatch. Please read this policy before ordering. It explains when we exchange, when we refund, and when we can't do either.

At a glance

• Exchanges: Within 7 days of delivery for unused sarees, subject to availability.
• Refunds: Only for damaged, defective, or incorrect items, reported within 72 hours of delivery.
• No refunds for change of mind, colour or design preference, or ordering the wrong product.

1. Exchange policy

Eligibility. You may request an exchange if:

• The request is made within 7 days of delivery. Delivery date is the date recorded by the courier's tracking.
• The saree is unused, unwashed, unworn, and free of perfume, stains, alterations, or damage. Opening and unfolding the saree to inspect it is fine.
• All original tags, labels, invoice, and packaging are intact.

Process.

1. Contact us at [support@sabrang.in /+919895282520] within 7 days of delivery with your order number and reason.
2. We will confirm approval within 2 working days.
3. After approval, ship the item back within 5 days using the instructions we send.
4. After inspection, we dispatch the replacement, subject to availability.

Please note.

• Exchanges are available for any reason, including colour or design preference, if the saree meets the conditions above.
• Each item can be exchanged once per order.
• If the replacement costs more, you pay the difference. If it costs less, we issue store credit for the difference.
• If the replacement is unavailable, we issue store credit equal to the value of the returned item.
• Store credit is valid for 6 months from issue, is non-transferable, and cannot be exchanged for cash.

2. Refund policy

We refund only in these cases:

• You received a damaged product.
• You received a defective product.
• You received a different product from the one you ordered.

To claim a refund, within 72 hours of delivery you must send:

• Your order number
• Clear photographs of the product and the packaging
• The unboxing video (see Section 3)

For eligible claims, you may choose a replacement (if available) or a refund.

We do not offer refunds for: change of mind, personal preference (colour, fabric, texture, design), ordering the wrong product, or minor colour differences due to photography, lighting, or screen settings. These cases may be eligible for exchange under Section 1.

How refunds are paid.

• Prepaid orders are refunded to the original payment method.
• Cash-on-delivery orders are refunded by bank transfer or UPI to the account details you provide.
• Refunds are processed within 7 working days of approval.

3. Unboxing video

To resolve damage, defect, missing-item, and wrong-item claims fairly, an unboxing video is required. It should be one continuous, uninterrupted recording that starts with the sealed package unopened and ends with the product fully displayed.

If you do not have a video, tell us when you contact us. We will review your photographs, the courier packaging, and delivery records, but approval is not guaranteed without video evidence.

4. Handloom and handcrafted sarees

Slight irregularities are natural to handloom and handcrafted work and are not defects. These include:

• Minor slubs or variations in weave or texture
• Small variations in zari or dye between pieces
• Slight differences between the photograph and the actual colour

The following are defects and qualify for a refund or replacement:

• Holes, cuts, or tears
• Stains
• Missing or broken sections of zari or border
• Loose or unravelling border or pallu
• Any damage that occurred before dispatch

5. Non-returnable items

The following cannot be returned, exchanged, or refunded:

• Products marked "non-returnable" on the product page and at checkout (clearance, festive, or promotional items)
• Sarees for which you requested custom work, such as fall and pico, blouse stitching, or alterations done by us
• Gift cards and promotional vouchers
• Products that have been used, washed, altered, or damaged after delivery

6. Shipping charges

• Original shipping charges are non-refundable.
• Damaged, defective, or incorrect items: We bear all return and re-dispatch costs.
• Exchanges for other reasons: You bear the return shipping cost and the shipping cost for the replacement.
• Items must be shipped back with tracking. We are not responsible for returns lost in transit without tracking proof.

7. Cancellations and undelivered orders

• Cancellation: You may cancel before your order is dispatched by contacting us at +919895282520. Cancelled prepaid orders are refunded within 7 working days. Once dispatched, orders cannot be cancelled.
• Lost or undelivered parcels: If your tracking shows no delivery, contact us within 7 days of the expected delivery date. We will investigate and either re-dispatch or refund.
• Multiple items: Each item is assessed individually. Sets sold together must be returned together.

8. Our right to decline

We may decline a request if the product does not meet the conditions in this policy, shows signs of use, washing, or alteration, or if the evidence provided is insufficient for a damage, defect, or wrong-item claim. We will always tell you the reason.

9. Contact and grievances

Customer support: support@sabrang.in | +919895282520 | Mon - Sat | 11 am - 6 pm | We reply within one working day.

Grievance Officer: Ms. Sajini Thumpoli | admin@sabrang.in | WhatsApp: +917558932214. We acknowledge complaints within 48 hours and aim to resolve them within one month.

10. Governing law

This policy is governed by the laws of India. Disputes are subject to the jurisdiction of the courts at Vadakara, Kerala.