Last Updated: September 2026

Every saree at Sabrang is inspected, packed and dispatched with care. This page explains how and when your order reaches you.

1. Order processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on Sundays or public holidays are processed the next working day.
• During festive seasons and sales, processing may take longer. We will tell you if that happens.

2. Where we ship

We deliver across India through trusted courier partners. We do not currently ship outside India.

3. Delivery timelines

Estimated delivery times, counted from dispatch (not from the order date):

These are estimates. Delivery can be delayed by weather, public holidays, courier operations, or other events outside our control. Remote pin codes may take longer, and if your pin code isn't serviceable we will tell you before dispatch.

4. Shipping charges

• Shipping charges, if any, are shown at checkout before you pay.
• We may run free-shipping offers on selected orders or above a certain order value. The offer terms are shown at checkout.
• Shipping charges are non-refundable, except where the refund is for a damaged, defective or incorrect item (see our Return, Exchange & Refund Policy).

5. Order tracking

After dispatch, we send you tracking details by email. If tracking hasn't updated for 3 days, contact us and we will follow up with the courier.

6. Address accuracy

• Please give a complete and correct address, pin code and working phone number.
• To change an address, contact us before your order is dispatched. After dispatch we can't guarantee a change, but we will ask the courier.
• We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.

7. Delivery attempts and undelivered orders

• Our courier partners usually make up to 2 delivery attempts.
• If delivery fails because of a wrong address, an unreachable recipient, or refusal to accept, the parcel is returned to us.
• When a parcel comes back to us, we can re-dispatch it at the customer's cost, or cancel the order. If the order is cancelled, we refund the amount paid minus the shipping charges for both directions [and any COD handling charges].
• Repeated refusals of COD orders may result in COD being disabled for that customer.

8. Damaged or tampered packages

If the outer package looks damaged, tampered with, or opened when it arrives:

1. Do not accept it if possible, or note the damage on the courier's delivery slip.
2. Take clear photographs of the package before opening it.
3. Record a continuous unboxing video while opening it.
4. Contact us within 72 hours of delivery with your order number, photographs and video.

For refund and replacement rules, see our Return, Exchange & Refund Policy.

9. Delays and events beyond our control

We are not liable for delays caused by natural disasters, extreme weather, transport strikes or disruptions, government restrictions, or similar events beyond our reasonable control. If your order is significantly delayed, contact us and we will follow up with the courier and keep you informed.

10. Lost shipments

If tracking shows no movement for 7 days, or the parcel is marked lost by the courier:

• Contact us and we will start an investigation with the courier, which usually takes up to 7 working days.
• If the parcel is confirmed lost, we will re-dispatch the order or refund you in full, whichever you prefer, subject to stock availability.

11. Contact us

Customer support: support@sabrang.in | WhatsApp: +919895282520 | Mon - Sat | 11am - 6pm | We reply within one working day